At Surface Marketing Pros, we’ve had the privilege of working with some fantastic companies, but our trip to the Great Smoky Mountains to visit MadJack Concrete Coatings was something special. Not only did we get to see their top-notch work in action, but we also celebrated a huge milestone together: both of our businesses recently surpassed 50+ Google reviews! It was the perfect occasion to reflect on how powerful customer feedback is for growing a business.
MadJack has been a client of ours for some time, and it’s been exciting to see how much they’ve grown. But meeting them in person, watching their process, and discussing our shared accomplishments made this trip even more memorable.
First Impressions: Meeting the MadJack Team
After navigating some serious winding roads (we thought we’d never make it!), we finally arrived at MadJack’s job site, where Brad and his crew were working on a stunning indoor pool deck. This wasn’t just any pool deck—this was concrete transformation at its finest.
Brad welcomed us with open arms and immediately started sharing their process. We knew MadJack was dedicated to quality, but hearing about their attention to detail firsthand made us even more impressed. It’s no wonder they’ve earned a loyal customer base and, like us, have surpassed that 50+ Google review milestone!
Learning About MadJack’s Process
We love learning from the businesses we work with, and this visit was no exception. MadJack takes concrete coating seriously, starting with detailed surface preparation. Before they even think about applying their signature polyurea coating, they inspect the concrete, repair any damage, and do a crucial moisture test. If the moisture level is too high, they use a special barrier to prevent issues down the road.
Their choice of polyurea over traditional epoxy? Total game-changer. Polyurea is more flexible, more durable, and can withstand UV exposure without cracking or fading. Watching Brad walk us through the process—from applying the base coat to the top coat—really showed us why MadJack is a leader in concrete coatings.
Overcoming Challenges Together: Weather, Moisture, and Reviews
One of the biggest challenges MadJack faces? Moisture. Concrete is porous, and if it isn’t dry, the coating won’t adhere properly. That’s why they’re so careful about checking moisture levels and rescheduling outdoor projects if it looks like rain. They even work in freezing temperatures—sometimes as low as 18 degrees—because their polyurea coating can be applied year-round, as long as it’s dry.
But there’s another challenge we both understand all too well—gathering customer reviews. Reviews are a crucial part of any business’s online presence, and both MadJack and Surface Marketing Pros have worked hard to hit that 50+ Google review milestone. These reviews are more than just numbers—they represent satisfied clients and build credibility for future customers.
Celebrating 50+ Google Reviews: A Shared Milestone
One of the highlights of our trip was celebrating with MadJack over a shared achievement—both of our businesses exceeding 50 Google reviews. For MadJack, that means more visibility in search results, more trust from potential clients, and a stronger reputation overall. For us, it’s the same story. Reviews are one of the biggest factors in Google’s local ranking algorithm, and hitting that milestone is a huge step toward growing a business online.
We’ve been working with MadJack to help them generate more reviews and improve their SEO. But we’re not just guiding them—we’re in the same boat. Our own 50+ reviews help us rank higher in search results, and they’re key to building trust with new clients. Hitting that mark is something we’re incredibly proud of, and it’s exciting to share that achievement with a client like MadJack, who values customer satisfaction as much as we do.
Supporting MadJack: Growing Together
At Surface Marketing Pros, we love helping companies like MadJack thrive. Since we started working with them, we’ve seen their online presence grow, their reviews skyrocket, and their search rankings improve. It’s been a team effort—from getting their website polished to helping them gather more positive reviews.
Reviews aren’t just a nice bonus—they’re essential for businesses like MadJack and ours. And as we both look ahead to the next milestone, we’re excited to continue helping them build on this foundation of customer trust and satisfaction.
We’re Thrilled to be a Part of Their Journey!
Our visit to MadJack Concrete Coatings was more than just a learning experience—it was a celebration of shared success. Brad and his team are passionate, professional, and incredibly skilled at what they do, and it shows in every project they complete. They’re more than just a concrete coatings company—they’re a team that cares deeply about their customers, and that’s why they’ve earned those 50+ glowing reviews.
At Surface Marketing Pros, we’re thrilled to be part of their journey, and we’re proud of our own milestone, too. If you’re looking to grow your business online, contact us today!
